Lyft limits employees access to customer data

first_img CES 2019: Ride along with us in an autonomous Lyft Now playing: Watch this: Post a comment 3:21 Lyft is taking steps to secure rider data, a report said. Getty Images Lyft started warning employees and contractors looking up rider details that their actions are logged and could face an audit.It’s among the measures taken by the ride-hailing company after it investigated a 2018 claim that employees were sneakily checking out the trip data of ex-partners and celebrities, The Information reported Thursday.The company, which started publicly trading last month, also reportedly limited rider information access to employees who need it for their day-to-day jobs and tweaking the process by which they request such access. Tags Share your voice Security Car Industry Internet Services 0 However, employees told The Information that the new security measures are pretty minor and focus on formalized training for fresh hires — people can still see riders’ names and phone numbers.”Maintaining customer trust is fundamental and we take that responsibility seriously,” Lyft spokesperson Alexandra LaManna said in an emailed statement. “That’s why we have developed clear policies around using customer data responsibly and invested in privacy controls, and continue to cultivate a culture of accountability.”Ride-hailing competitor Uber made changes to its data access system in 2016, after the Center for Investigative Reporting looked into similar allegations .First published at 7:00 a.m. PT.Updated at 11:53 a.m. PT: Adds comment from Lyft. Lyftlast_img

Leave a Reply

Your email address will not be published. Required fields are marked *